The connection with Competera service is made in accordance with the selected configuration and the tariff package.
Activation and transfer of access keys to the service are carried out immediately after making the activation fee (SetUp fee), according to the selected configuration and the tariff package.
After the campaign adjustment a revolving access to the service is provided for the prepaid fixed price for 1 month / 3 months / 6 months / 12 months. Any convenient method of payment can be used. The deadline for payment of the invoice is 14 days from the invoice date.
Payment can also be made in a way of individually agreed upon grace period for payment. Providing prepayment for access to the service with the maximum possible delay of payment is within 30 days from the invoice date. The cost of access to the service considering the payment grace period will be reported personally by the Sales Manager.
Access Period starts from the date of activation and transmission of access keys and lasts for 1 month / 3 months / 6 months / 12 months ( depending on the selected configuration and the tariff package).
The invoice will specify a period from the date of transmission of the access till the end of the calendar month. Subsequent invoices will be formed on 1 month / 3 months / 6 months / 12 months (depending on the selected configuration and the tariff package).
If Support is not furnished with the data to add to the monitoring after signing the contract, the billing-period begins within 14 days from the date of the contract.
After the end of the reporting period, the report for the period is available to download upon additional request. The report can be downloaded through the user interface or by sending a request to [email protected]
The cost of access to the service is specified in the contract currency and converted into USD equivalent in the currency of the contract at intervals 1 month / 3 months / 6 months / 12 months, depending on the selected configuration and the tariff package. The cost of access to the service is formed in USD directly by the grantor of a license.
The contract is valid for 12 months with the possibility of automatic renewal for 12 months, and if neither party notifies the termination of the contract within 30 days, but in any case no longer than the prepaid period. The contract may be terminated at any time during the connection by written notice.
At any stage you can access the configuration change (add or reduce the amount of monitoring). The cost of expanding the configuration will be formed only for the difference of actually added to the scope for monitoring.
After the date of the deadline for payment of the invoice, the billing-system will temporarily restrict access to the service until payment is confirmed.
To resume access to the service after a payment is possible at any time by sending a request to [email protected].
Renewal of access to the service will be provided at no extra cost, if you want to resume the last saved configuration without changing the structure and monitoring volume.