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The present Service level Policy is the integral part of Licence Agreement dated located at: www.competera.net/licence-agreement (hereinafter referred to as the “Licence Agreement).

Throughout Licensee’s subscription term and subject to compliance with terms of Licence Agreement and Order form the Licensor shall provide to Licensee the Software operation parameters and level of support as follows:

Reported data quality is monitored by the Scanning progress. The current scanning progress is captured on an hourly basis.

Scanning progress categorizes each URL as:

Calculation formula:
Actual data = Fresh + In progress

Quality level of reported data:

Time limitations for new products matching:

Client support services:

Technical limitations of an access to the Software:


The Licensor shall provide the Licensee with one calendar day of the unpaid access to the Software for each day where the Licensor does not fulfill the obligation of 90% quality data delivery provided the Licensee has notified the Licensor about the fact(s) of such non-fulfilment by e-mail: [email protected] within 24 hours following the time the Licensee spots out the non-fulfilment.

In case of non-scheduled Software access limitations the Licensor shall provide the Licensee with the unpaid access to the Software for the period of such non-scheduled limitations.

Limits on Liability

The Licensor is not liable for the Software access limitations caused by any defects of equipment operation parameters on a Licensee side and/or Software malfunction as the result of third parties’ actions beyond the Licensor control including without limitation the services of Internet provider. In such a case the duration of such access limitation is not included to the total term of non-scheduled Software access limitation per year.

Competera simplifies assortment planning and optimization and provides powerful tools to gain competitive advantage in a crowded market. Automated market data gathering and analysis helps retail operations become more efficient and streamlined. The highest quality of data, provided by our market intelligence solution, ensures profitable and timely decision making.

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